Refund & Cancellation Policy

1. Introduction

This Refund and Cancellation Policy ("Policy") governs all transactions between customers and Debmedia Technologies LLP ("Company", "we", "us", or "our") for products and services purchased through our website, platforms, or any other channels.

This Policy explains our approach to refunds, cancellations, payment disputes, and related matters. By making a purchase or engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Policy.

We believe in transparency and fair business practices. However, due to the nature of digital products, software development, and professional services, most of our transactions are non-refundable once delivered, accessed, or commenced. This Policy outlines the specific circumstances under which refunds may or may not be granted.

Please read this Policy carefully before making any payment. If you have any questions or need clarification, contact us before completing your purchase.

2. Scope of This Refund Policy

This Refund and Cancellation Policy applies to all products and services offered by Debmedia Technologies LLP, including but not limited to:

• Digital products (software, templates, plugins, themes, scripts, tools)
• SaaS (Software as a Service) subscriptions and online platforms
• Online courses, training programs, and educational content
• Consulting services, strategy sessions, and advisory services
• Custom software development and application development
• Website development, redesign, and maintenance services
• Digital marketing, SEO, and promotional services
• Cybersecurity services and penetration testing
• Technical support and maintenance contracts
• Any other products or services offered by our company

Different refund terms may apply to different categories of products and services as detailed in the respective sections of this Policy. In case of conflict between this general Policy and specific service agreements, the terms of the signed service agreement shall prevail.

5. SaaS Subscriptions and Online Tools

5.1 Subscription Activation Policy

SaaS (Software as a Service) subscriptions become active immediately upon payment confirmation. By subscribing, you acknowledge that you have reviewed the service features, pricing, and terms before purchase.

5.2 No Refund for Used Subscription Period

Once a subscription period has begun, no refund will be provided for that subscription period, whether the service is used or not. Subscription fees cover access to the service for the specified period, not actual usage.

No refunds will be provided for:

• Unused portions of active subscription periods
• Lack of usage or infrequent usage during subscription period
• Decision to stop using the service mid-subscription
• Finding an alternative service after subscribing
• Business closure or change in business needs

5.3 Cancellation of Future Billing

Customers may cancel their subscription at any time to prevent future billing. Cancellation stops future charges but does not provide a refund for the current subscription period. Access to the service will continue until the end of the paid period.

It is the customer's responsibility to cancel subscriptions before the renewal date if they do not wish to continue. We are not obligated to provide refunds for subscription renewals that occur due to failure to cancel in time.

5.4 Free Trial Terms (If Applicable)

If we offer free trials for SaaS services, the following terms apply:

• Free trials automatically convert to paid subscriptions unless cancelled before trial expiration
• Payment method must be provided to start free trials
• It is the customer's responsibility to cancel before trial ends if they do not wish to be charged
• No refunds for charges that occur due to failure to cancel free trials
• Free trial terms and duration are specified at the time of signup

5.5 Downgrade and Plan Changes

Customers may downgrade or change subscription plans according to our plan change policy. Downgrades typically take effect at the next billing cycle. No refunds or credits are provided for the difference between plan levels during the current billing period.

5.6 Service Downtime Disclaimer

Temporary service interruptions, scheduled maintenance, or technical issues do not entitle customers to refunds unless the cumulative downtime exceeds thresholds specified in applicable Service Level Agreements (SLAs), if any exist.

5.7 No Refund for API Usage

API calls, credits, or usage-based charges are non-refundable once consumed, regardless of whether the results met expectations or the API was used correctly.

6. Courses, Training, and Educational Programs

6.1 Course Booking and Seat Reservation

When you enroll in a course, training program, or educational offering, you are reserving a seat or access spot. This reservation may limit our ability to offer that spot to other potential students.

6.2 Non-Refundable Advance Payment

All course fees, training program fees, and educational program payments are non-refundable. This policy applies to both online and in-person training offerings.

Payment for courses and training is considered final once processed, regardless of whether you:

• Attend the course or training sessions
• Access course materials or content
• Complete the program
• Participate actively in lessons or activities

6.3 No Refund After Course Access Is Granted

Once you have been granted access to course materials, online learning platforms, recorded sessions, or any course content, no refund will be provided. This applies even if:

• You only viewed a small portion of the content
• You decided the course was not suitable for your needs
• You found the content too difficult or too easy
• Your circumstances changed and you can no longer participate
• You disagree with teaching methods or content presentation

6.4 No Refund for Non-Attendance

If you register for a course or training program but do not attend sessions, do not access materials, or do not participate, no refund will be provided. It is your responsibility to attend sessions you have paid for.

6.5 No Refund for Partial Completion

Students who complete only part of a course or training program are not entitled to partial refunds. Course fees cover access to the complete program, not individual modules or sessions.

6.6 Rescheduling Policy

We may allow course rescheduling under certain circumstances, subject to availability and at our sole discretion. Rescheduling requests must be made in writing at least 7 days before the scheduled start date. Rescheduling may be permitted once; subsequent requests may be denied.

Rescheduling does not constitute a refund and is subject to seat availability in future sessions.

6.7 Transfer of Enrollment Restrictions

Course enrollments are generally non-transferable to other individuals. Transfer requests will be considered on a case-by-case basis and must be requested in writing with sufficient advance notice. Transfer approval is at our sole discretion.

6.8 Certification Disclaimer

Certificates of completion are awarded based on meeting course requirements. Failure to complete course requirements or earn certification does not entitle students to refunds. Course fees cover instruction and access, not guaranteed certification.

7. Consulting, Strategy Sessions, and Advisory Services

7.1 Booking Confirmation Policy

When you book consulting services, strategy sessions, or advisory appointments, you are reserving time in our consultants' schedules. This time cannot be offered to other clients once reserved.

7.2 Non-Refundable Consultation Fees

All consulting fees, strategy session fees, and advisory service payments are strictly non-refundable. Once payment is made and the appointment is confirmed, the fee is final regardless of whether:

• You attend the scheduled session
• You find the consultation helpful or valuable
• You implement the advice or recommendations provided
• You agree or disagree with the consultant's recommendations
• Your business circumstances change before the session

7.3 Client No-Show Policy

If you fail to attend a scheduled consultation without prior notice or proper cancellation (as defined in our cancellation policy), you forfeit the entire consultation fee. No refund or rescheduling will be offered for no-shows.

7.4 Rescheduling Conditions

Rescheduling of consulting appointments may be permitted if requested at least 48 hours before the scheduled time. Rescheduling requests made with less notice may be denied, and the consultation fee may be forfeited.

We reserve the right to limit the number of times an appointment can be rescheduled. Repeated rescheduling may result in cancellation without refund.

7.5 Cancellation by Company

If we need to cancel or reschedule a consultation due to unforeseen circumstances, we will offer the following options:

• Reschedule to an alternative date and time convenient for you
• Provide a full refund of the consultation fee
• Apply the fee as credit toward future services

We are not liable for any consequential damages or losses resulting from our need to cancel or reschedule appointments.

8. Custom Software Development Services

8.1 Project Initiation Fees

Custom software development projects typically require an initial payment or deposit to begin work. This initial payment covers project planning, requirements analysis, system design, and initial development setup.

8.2 Advance Payment Policy

All advance payments and deposits for custom development projects are non-refundable. Once development work has commenced, advance payments are considered earned and will not be refunded, even if:

• The client decides to cancel the project
• Business circumstances change
• The client finds an alternative solution
• Project timeline extends beyond initial estimates
• The client is dissatisfied with initial designs or prototypes

8.3 Milestone-Based Payments

Development projects are typically divided into milestones with associated payments. Once a milestone is completed and payment is received, that payment is non-refundable, even if subsequent milestones are not completed due to project cancellation.

8.4 No Refund for Work Already Performed

If a project is cancelled mid-development, we are entitled to payment for all work performed up to the point of cancellation, including:

• Requirements gathering and analysis
• System design and architecture
• Development work completed
• Testing and quality assurance performed
• Project management and coordination
• Documentation created

Any unpaid amounts for work performed are due upon project termination.

8.5 Termination by Client

Clients may terminate development projects by providing written notice. Upon termination:

• All payments made are non-refundable
• Client must pay for all work completed up to termination date
• Source code and deliverables may be provided based on payment status
• Intellectual property rights transfer according to contract terms

8.6 Termination by Company

We reserve the right to terminate development projects if:

• Client fails to make payments according to agreed schedule
• Client fails to provide necessary information, feedback, or cooperation
• Client requests changes that fundamentally alter project scope
• Client behavior is abusive or unprofessional toward our team
• We determine the project is not technically feasible as originally described

In case of termination by the company for client non-payment or non-cooperation, no refund of previous payments will be provided.

8.7 Intellectual Property After Termination

Upon project termination, intellectual property rights and ownership of work products are determined by the amount paid and the terms of the development agreement. Generally, full IP transfer occurs only upon full payment of all amounts due.

9. Website Development and Redesign Services

9.1 Design Phase Payments

Website development projects typically begin with a design phase that includes mockups, wireframes, and design concepts. Payments for the design phase are non-refundable once design work has commenced, regardless of whether designs are approved or the project proceeds to development.

9.2 Development Phase Payments

Once website development begins (coding, implementation, integration), all payments are non-refundable. This applies even if:

• The client changes their mind about design direction
• The client decides to use a different development approach
• Business circumstances change mid-project
• The client finds an alternative provider

9.3 Hosting and Maintenance Fees

Hosting fees, domain registration fees, SSL certificate fees, and maintenance contract payments are non-refundable. These fees cover services provided by third parties or ongoing service commitments.

If hosting or maintenance services are cancelled, fees are not refunded for unused time within the paid period.

9.4 Third-Party Costs Non-Refundable

Any third-party costs incurred on behalf of clients (premium themes, plugins, stock images, fonts, API subscriptions, etc.) are non-refundable, as these expenses are paid to external providers who have their own refund policies.

10. Marketing, SEO, and Promotion Services

10.1 Setup Fees Non-Refundable

Marketing campaigns, SEO services, and promotional projects typically require setup work including account creation, campaign configuration, keyword research, content planning, and initial optimization. Setup fees are non-refundable once work has commenced.

10.2 Ad Spend Not Refundable

For paid advertising services (Google Ads, Facebook Ads, etc.), advertising spend paid to platforms is non-refundable. These funds are paid directly to advertising platforms and are subject to their policies.

Management fees for advertising campaign management are also non-refundable once campaigns are launched.

10.3 Performance-Based Results Disclaimer

Marketing and SEO results depend on numerous factors beyond our control including algorithm changes, competition, market conditions, and client website factors. No refunds will be provided based on:

• Failure to achieve specific rankings or traffic goals
• Algorithm updates that impact rankings
• Changes in competitive landscape
• Lower than expected conversion rates
• Seasonal variations in traffic or performance

We provide professional services using industry best practices but cannot guarantee specific outcomes.

10.4 Campaign Cancellation Policy

Marketing and SEO contracts may be cancelled with appropriate notice as specified in service agreements. However, no refunds will be provided for work already performed or current billing periods. Cancellation stops future billing but does not refund current or past payments.

11. Third-Party Service Charges

Many of our services involve third-party providers for hosting, infrastructure, tools, or platforms. Costs paid to third-party providers are non-refundable and are subject to those providers' own terms and refund policies.

11.1 Hosting Providers

Web hosting fees, cloud hosting charges, and server costs paid to hosting providers (AWS, Google Cloud, dedicated hosting companies, etc.) are non-refundable. These charges are billed by third parties and cannot be refunded by us.

11.2 Cloud Infrastructure

Cloud infrastructure costs for services like Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure, or similar services are non-refundable. These costs are usage-based or subscription-based charges from third-party providers.

11.3 Domain Registration

Domain name registration and renewal fees are non-refundable. Domain registrations are processed through domain registrars who do not provide refunds for domain purchases. Once a domain is registered, the registration fee cannot be refunded even if the domain is later cancelled or transferred.

11.4 Payment Gateway Fees

Payment processing fees, transaction fees, and payment gateway charges are non-refundable. These fees are charged by payment processors (PayPal, Stripe, Razorpay, etc.) and are deducted from each transaction. If a refund is issued for a purchase, payment processing fees are typically not refunded by payment processors.

13. Refund Processing (If Applicable)

In the rare circumstances where a refund is approved, the following process applies:

13.1 Review Process

All refund requests must be submitted in writing to our support team. Include:

• Transaction ID or order number
• Date of purchase
• Product or service purchased
• Detailed explanation of reason for refund request
• Supporting documentation if applicable

Refund requests are reviewed on a case-by-case basis. We may request additional information or clarification before making a determination. Review process typically takes 5-7 business days.

13.2 Processing Time

If a refund is approved, processing times vary:

• Refund approval decision: 5-7 business days
• Refund processing: 3-5 business days
• Bank/payment processor credit: 5-10 business days (varies by institution)

Total time from approval to funds appearing in your account may be 2-3 weeks depending on your payment method and financial institution.

13.3 Mode of Refund

Refunds are processed using the original payment method whenever possible. If the original payment method is no longer available, alternative arrangements may be made at our discretion.

Refunds for payments made via:

• Credit/debit cards: Credited back to the same card
• Bank transfer: Returned via bank transfer to originating account
• Digital wallets: Credited to the same wallet account
• Cash payments: May be processed via bank transfer or alternative method

13.4 Administrative Charges

Even when refunds are approved, certain charges may be deducted:

• Payment processing fees (typically non-refundable by payment processors)
• Administrative processing fees (if applicable)
• Third-party costs already incurred
• Bank transfer fees or currency conversion charges

The refund amount may be net of these charges, resulting in a partial rather than full refund.

15. Fraudulent Transactions

We take payment fraud seriously and cooperate with law enforcement agencies to prosecute fraudulent transactions. If we detect or suspect fraudulent activity:

• The transaction will be immediately flagged and investigated
• Access to products or services may be suspended pending investigation
• We may report the transaction to relevant authorities
• Legal action may be pursued against perpetrators
• Cooperation with law enforcement investigations will be provided

If you believe your payment method was used fraudulently to make a purchase with us, contact us immediately with details. Legitimate fraud claims will be handled according to payment processor policies and applicable laws.

Using stolen payment methods, falsifying identity, or engaging in other fraudulent behavior is a criminal offense and will be prosecuted to the fullest extent of the law.

16. Currency and Exchange Rate Disclaimer

Our prices may be displayed in various currencies for customer convenience. However, currency conversion and exchange rates are handled by payment processors or banks, not by us.

We are not responsible for:

• Currency conversion rates applied by payment processors or banks
• Exchange rate fluctuations between purchase date and refund date (if applicable)
• Foreign transaction fees charged by your bank or payment provider
• Differences in refund amounts due to exchange rate changes

If a refund is processed, the amount refunded may differ from the amount originally charged due to exchange rate fluctuations. We refund in the original transaction currency, and your bank or payment processor handles conversion.

17. Taxes and Government Charges

Prices may or may not include applicable taxes depending on your location and the nature of the product or service. Taxes are determined by:

• Your billing address
• Type of product or service purchased
• Applicable tax laws in your jurisdiction
• Your tax status (individual vs. business)

Tax amounts are calculated at checkout. Once paid, taxes are remitted to appropriate government authorities and are non-refundable, even if the underlying product or service is refunded.

Customers are responsible for:

• Paying all applicable taxes on purchases
• Providing accurate tax information if required
• Understanding their tax obligations in their jurisdiction
• Filing appropriate tax returns related to purchases

We are not tax advisors and cannot provide tax advice. Consult with a qualified tax professional regarding tax implications of purchases.

18. Amendments to Pricing and Policy

We reserve the right to modify this Refund and Cancellation Policy at any time without prior notice. Changes become effective immediately upon posting to our website.

Your continued use of our services after policy changes constitutes acceptance of the modified policy. It is your responsibility to review this policy periodically.

We also reserve the right to:

• Change product and service pricing at any time
• Modify subscription plans and pricing tiers
• Discontinue products or services
• Change payment terms and billing cycles
• Update refund eligibility criteria

Price changes apply to future purchases and renewals but do not affect existing active subscriptions until renewal unless otherwise notified.

19. Force Majeure Situations

We are not liable for failure to deliver services or delays in service delivery due to circumstances beyond our reasonable control (force majeure events), including:

• Natural disasters (earthquakes, floods, storms, pandemics)
• War, terrorism, civil unrest, or government actions
• Major infrastructure failures (internet, power, telecommunications)
• Cyber attacks affecting our infrastructure or third-party providers
• Labor disputes or strikes
• Supplier or vendor failures

No refunds will be provided for delays or inability to deliver services due to force majeure events. We will make reasonable efforts to resume services as soon as possible.

If a force majeure event prevents service delivery for an extended period (typically 90 days or more), we may offer:

• Extension of subscription period equal to downtime
• Credit toward future services
• Partial refund at our discretion

21. Contact and Support Before Payment

We strongly encourage all customers to contact us before making a purchase if they have any questions, concerns, or need clarification about products, services, compatibility, requirements, or terms.

21.1 Pre-Sales Queries

Our pre-sales support team is available to answer questions about:

• Product features, specifications, and capabilities
• Service scope, deliverables, and timelines
• Compatibility with your systems or requirements
• Pricing, payment terms, and billing cycles
• Technical requirements or prerequisites
• Licensing terms and usage restrictions
• Refund policy and cancellation terms

Contact our pre-sales team through:

• Email: sales@debmedia.in
• Phone: Available during business hours
• Live chat: Available on our website during business hours
• Contact form: Available on our website

21.2 Written Confirmation Responsibility

If you have specific requirements, expectations, or need clarifications, we recommend requesting written confirmation before purchase. Save all pre-sales communications for your records.

Verbal assurances or assumptions should be confirmed in writing before making payment. We are not bound by verbal representations that are not documented in writing or included in our official product descriptions and agreements.